Terms of Service

The company you deal with is SellLikeLocal LTD. In these terms, "we" and "us" mean that company, and "you" means the person or organisation that asks for a quotation or has a project under way with us.

These terms apply to every project unless something we have both signed says otherwise. Where they conflict with a written quotation, the quotation wins for that project, and anything printed on your own purchase order that has not been agreed in writing does not form part of the contract.

This work is offered to businesses. Where you are dealing with us as a consumer - outside any trade, business, craft or profession of your own - you also have rights that no contract can take away, and the sections that carry them say so where they arise.

SellLikeLocal LTD localises the interface of software products: the words inside a product, and how those words behave once the screens have to hold them. What a particular project includes is whatever its written quotation lists, drawn from these lines of work.

• Interface string translation. You supply resource files and enough context to know what each string does on screen. We translate buttons, menus, form labels, hint text, notifications and error messages into the target languages named in the quotation, working to terminology agreed with you in writing. You get translated resource files in the format agreed, plus a list of queries where a string's meaning depends on something the material did not show.
• Layout adaptation. You supply the designs. We work through what the translated text does to them: where a longer label stops fitting the control drawn around it, where a row of three actions has to become two, where text wraps or is cut, and what has to change in size, placement or behaviour for the screen to still work. You get annotated designs setting out each proposed change and why. Two parts of this line of work are named here because they are easy to leave out of a scope by accident.
  • Writing direction. For languages written right to left, and only where the quotation names them, we set out how direction and alignment should be handled - which parts of a screen turn and which do not. Nothing is mirrored wholesale, because wholesale mirroring breaks as much as it fixes.
  • Regional formats. For an agreed locale: the order of the components of a date, the international dialling code and the shape of a telephone field, and which address fields exist, what they are called and in what order they are asked for.
• Localisation QA. A check of built screens or a build you give us access to, looking for untranslated strings, truncated or overlapping text, inconsistent terminology, direction problems and formats that do not match the locale. You get a written report listing what was found and where, so that each item can be picked up as a ticket.
• Code implementation. Applying agreed changes in your own codebase. This is included only when the quotation says so in as many words. It is not part of any of the lines above by default, and it is never assumed.

The deliverables of a project are whichever of these the quotation lists: translated resource files, annotated designs, a localisation check report, and, where implementation is in scope, the changes applied together with a note of what was changed.

Two limits are part of the offer rather than small print. No language, locale or market is published on this website as available; the languages of a project are the ones named in its quotation. And no growth in sales, conversion or market entry is promised by us, here or anywhere: where we suggest moving a control or rewording a label, that is a proposal about a screen, and testing it or measuring its effect is separate work agreed separately.

A localisation project runs on your material. To quote for one and to carry it out we need the resource files, the current designs, enough context to know what a string does, any glossary or terminology you already use, and one person who can answer a query without a fortnight passing.

By sending material you confirm that you own it or are licensed to use it, and that passing it to us for this purpose breaks no agreement you are under. Please keep your own copies: ours are working copies, not an archive. Please do not send passwords or access to live systems in a first message - nothing at that stage needs them - and where access is genuinely needed for implementation work, it is arranged in writing, limited to what the work requires and given up when the work ends.

If material arrives late, or changes after the work on it has started, the dates move by the time that costs and the change is quoted if it is outside the agreed scope.

Nothing on this website is an offer, and no page of it forms a contract. A project is agreed in four steps.

• You write to us, or send a review request from this site, which opens your own email programme with the request written out in it.
• We reply with a written quotation. It sets out the scope, the languages and locales, the deliverables, the full price in pounds sterling, the timescale and how many rounds of amendments are included, and it says how long it stands.
• You accept the quotation in writing.
• We send an order confirmation by email. The contract is formed at that moment, on the terms of the quotation together with the wording on this page, and not before.

Work outside the agreed scope is quoted and agreed in writing before it is started. That protects both of us: it is why work outside the scope cannot appear on an invoice.

Prices are in pounds sterling (GBP). The quotation states the full amount payable, with any tax that applies already included in it, and nothing is added afterwards: no handling fee, no delivery charge, no surcharge for paying by card.

The price changes only if what you asked for changes, and then only by a figure quoted and agreed in writing before that work is done.

No price, timescale or number of amendment rounds is published on this website. They depend on the language, the number of screens and the volume of text, so a figure printed here would be a fiction. They belong in the quotation for your project, where they are specific and where you see them before you agree to anything.

Payment is by bank transfer against an invoice, by card, or through PayPal, using a secure payment link sent by email. The invoice states the date it falls due, and a quotation says if a payment is required before work starts and how much of the price it is.

This website takes no payments at all. There is no basket, no checkout and no card form anywhere on it, and no payment page is hosted here.

Card details are entered on the payment provider's own page and handled by that provider. SellLikeLocal LTD never sees them, never receives them and does not store them: what reaches us is a confirmation that a payment was made.

Where you are a business, interest and reasonable recovery costs may be claimed on a late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

Everything is delivered digitally: files by email, or a download link where they are too large for email. Nothing is sent by post and there is no physical product.

Dates come from the quotation and run from the day the last piece of material we need arrives from you. Deliverables are sent for you to check. The quotation says how many rounds of amendments it includes; a further round is quoted separately. Where a string cannot be settled without information the material did not carry, it comes back as a query rather than a guess, because a guess produces a file that looks finished and a screen that is quietly wrong.

Delivery, delays and what to do if nothing arrives are set out in full on the Delivery & Refunds page.

On their own page, in full: the 14-day right to cancel, how to exercise it, the model cancellation form, when money goes back, and what happens if work is faulty or not what was described. Read it at Delivery & Refunds.

If you are a consumer, you have a right to cancel this contract within 14 days of it being made. Nothing on this page removes it, shortens it or asks you to give it up, and wording that tried to would have no effect in law.

There is one exception, and it comes from the regulations rather than from us: where digital material is supplied to you immediately, and you have given the express consent the regulations require before supply begins, the right to cancel no longer applies to that material. What that consent says, and what it does not affect, is set out on the Delivery & Refunds page.

If you are a consumer, the Consumer Rights Act 2015 gives you rights that these terms cannot reduce.

• Services are performed with reasonable care and skill (section 49); where no time was fixed, within a reasonable time (section 52); and where no price was fixed, for a reasonable price (section 51).
• Digital content is of satisfactory quality, fit for any particular purpose you made known to us before buying, and as described (sections 34 to 36).
• Anything said to you about the service or the files, which you took into account in deciding to buy, is binding as a term of the contract.

Where a right is not met, the remedies are the statutory ones - repeat performance and price reduction for services, repair or replacement, price reduction and refund for digital content - and they are set out on the Delivery & Refunds page.

Where you are a business rather than a consumer, the Supply of Goods and Services Act 1982 implies the same standard of reasonable care and skill into the work.

What you send stays yours. Nothing in these terms transfers any right in your product, your designs, your source text or your trade marks to us.

When the invoice for a project has been paid in full, you receive a worldwide, perpetual, irrevocable licence to use, modify, publish and distribute that project's deliverables - the translated strings, the annotated designs, the check report and any implemented changes - in your own products and materials, with no further payment. Where a quotation says the copyright in the deliverables is assigned to you instead, it is assigned on payment in full.

We keep our own general knowledge, methods, checklists and templates, and anything we made before a project and brought into it. You get a licence to use those as part of the deliverables and not otherwise.

Until an invoice is paid in full, deliverables are supplied for your review and are not to be published or shipped. We do not name you, show your screens or use a project as an example without your written permission: every screen shown on this website is invented for it.

This website exists to explain the services and to make it possible to ask for a quotation. Every screen, label, form, notification, comparison and report shown on it is invented for demonstration and is marked as such; none of it is a client's work or a record of one.

You may read it, print it and quote from it. Please do not copy it wholesale and publish it as your own, interfere with how it runs, or attempt to reach any part of it that is not published. The site is offered as it stands, and it may be unavailable while it is being changed.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be limited or excluded. Section 65 of the Consumer Rights Act 2015 makes any attempt at that void, and none is made here.

If you are a consumer. We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable - loss neither of us could have contemplated when the contract was made. Your statutory rights are unaffected by anything in this section.

If you are a business. We are not liable for loss of profit, loss of revenue, loss of business or of an anticipated saving, loss of goodwill, or any indirect or consequential loss, however it arises. Our total liability for a project, in contract, in tort including negligence, or otherwise, is limited to the fees paid to us for that project. Both of those are subject to the paragraph above.

We are not responsible for the accuracy of material you supply, for a decision you take on the strength of a suggestion in a check report, or for what happens to a deliverable after you change it. Where a suggested change to a screen is described as a proposal, it is a proposal: no result is promised by it, and testing it is separate work.

Neither of us is liable for a delay caused by something outside our reasonable control. Whoever is affected tells the other promptly, the dates move by the time lost, and if the delay runs past a reasonable period either of us may end the project and settle for the work done.

If you are a consumer, look first at the 14-day right to cancel on the Delivery & Refunds page, which is wider than anything in this section.

Beyond that, you may end a project at any time by writing to us. You pay for the work done up to the point we are told, and for anything we have already committed to and cannot recover; anything paid beyond that is returned.

We may end a project by writing to you if material we need has not arrived after a reminder and a reasonable further period, if an invoice stays unpaid after a reminder, or if either of us is in serious breach of these terms and has not put it right within a reasonable period of being asked to. In each case you are told the reason.

When a project ends, we deliver whatever is finished and paid for, and rights that had already accrued to either of us are unaffected.

Write to sale@likelocal.sale. Say which project it is, which file or screen is affected, and what is wrong with it, so that it can be looked at without a round of questions first.

A complaint is acknowledged within three working days and answered in full within fifteen working days. Where it needs longer, you are told so inside that period and given a date. Complaining does not affect any statutory right, and nothing here is a condition of exercising one.

The version of these terms in force on the date of your order confirmation governs that project. A later change does not reach back into it.

These terms may change for future projects, and the date under meta.updated at the top of the page shows when they last did. A project already agreed is changed only by agreement in writing with you, or where the law requires it, and in that case you are told what has changed and why.

These terms and any project under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

If you are a consumer, that does not take away the protection of the mandatory rules of the country you live in, and if you live in Scotland or Northern Ireland you may bring proceedings in the courts there.

No one other than you and SellLikeLocal LTD may enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999. If a court finds part of them unenforceable, the rest stays in force.